Exchange and Refund Policy

We accept returns only in the following cases:

• You received a damaged item
• The product was defective
• We sent you the wrong product

Returns must be requested within 3 days of delivery, and the item must be unused, with tags and original packaging intact. If approved, we'll cover the reverse shipping charges.

Want a different size? Changed your mind on the color? No worries — we accept exchanges for any reason within 3 days of receiving your order.

We do, however, ask you to cover the return shipping cost for exchanges. We'll take care of sending the new product your way once we get the original item back.

• Email us at support@hellagood.in with your order number, reason, and photos if applicable
• We’ll get back to you within 2–3 business days with next steps
• For exchanges, you’ll need to ship the item to us using a trackable method
• Once received and inspected, we’ll process the return or send out your replacement

For approved returns (defective/damaged/wrong item), refunds will be processed to your original payment method. You’ll get a confirmation email once we’ve issued it. It may take 5–7 business days for your bank to reflect it.

We’re just an email or call away — if something feels off, reach out and we’ll make it right.

• Email: support@hellagood.in
• Phone: +91 8459487547